As you know, I believe that successful businesses thrive on customer service. Recently, I had a customer experience so egregious that I feel compelled to post about it here.
Some background – I had enlisted the support of an internet marketing consultatn to help me move some of my business on line. I paid an up front fee. As I began working with this person, I realized that I had made a mistake. I tried to exit the relationship early on, but he suggested I hang in there. I did, and realized my first impression was a mistake.
Recently, I decided to terminate the relationship. I sent him an e mail informing him that I wanted to terminate our relationship. I spent a lot of time composing the e mail I sent him. I tried to be as polite and affirming as possible. I didn’t want to get into the recrimination game. That’s why I am not mentioning his name in this post.
Here is the e mail I sent.