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« Customer Service -- The Good, Bad and Ugly | Main | How to Become a Whale of a Manager »

August 22, 2006


Steve Roesler

Bud: Maybe we've been in many of the same organizations too often, but your focus on Bob Prosen's "Planning in Lieu of Action" really hits home. During the past year I've been working closely with some managers whose overall results have been declining. They are trying to get out of the office and work with their people and their customers. But their boss is asking for more reports, plans, and presentations. The demand for voluminous plans is actually exacerbating the poor performance. However, the continuous delivery of updated plans and cause analysis has played into Bob's item #3: Rationalizing Poor Performance. And all of this is happening while the business managers are asking for #1. Go figure.

Bud Bilanich

Thakns for your comments -- I agree, all of Bob's problem areas are interrelated.


maybe we as business owners have so little time that we want recipe books, step by step instructions that we can do easily, not a bunch of theory. usually most business books appear to be sales brochures for the authors, who tend to run consulting businesses. so they might inspire you to take action, but they don't tell you much of anything. i'll check out this book, i wish it was in audio format on, it seems they don't have the good business books :-(


I got his book, and I just finished chapter one. One of the action items to do is to define and quantify your top three objectives. How do you suggest I do this? I am running a startup so I guess my main goal is to make a profit to survive. After that, I'm coming up blank with the other 2 objectives. Everything else seems to be related to the first one, i.e. increase customers/market share, get new products developed asap... Does anyone have suggestions on how to define your top three objectives?

Bob Prosen

Steve- First I want to thank you for picking up a copy of Kiss Theory Good Bye. I hope it serves you well for many years to come. You asked a great question. To answer it I need a bit more information. Is this your first start-up, how many people are part of the company and when did you start the new business? If you just started the company my recommendations will be different than if you have been in business for a year or longer. Let me know and and I'll be happy to give you some advice.


First Startup ? YES
Number of People ? 2 (Wife & I)
Years in Business ? 3

Some additional thoughts since I posted that:

Top 3 Objectives:
Make more money easier
To Enjoy my work more
To get higher caliber clients, and therefore more $$$, less agrevation, or at least more $$ for the aggrevation :-)

But these are very wishy washy, how do I quantify those?

I am acting as a fire man, constantly jumping to the latest problem, because that is what my cusotmers want from me, but it doesn't leave me with any time for working ON the business.

I want to be able to start each morning with the same process, set my daily objectives and get to work on them, but it seems my creative mind wants to jump to something else. How do I develop this discipline?

Thanks Bob


by the way, i am either re-seling this book on amazon or giving it to the local library. after reading it completely, i found it to be shallow in depth, it had a common sense musings, but no real meat on the bones on how to do anything. just my 2 cents


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