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« Customer Service | Main | Happy Thanksgiving »

November 20, 2007


Ina Matijevic

Refering that post Customer service:

Thanks for posting this!

As I learned on mistakes of other entrepreneurs, this is a great lesson how to not be an entrepreneur!

Have a lovely day, Mr. Bilanich!

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I always pay attentions on Tony Hsieh, i am his fun. I agree with him

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I keep the Zappos 2008 Culture Book in my Guest Bathroom on the "reading stand" because it's one of those things people just can't help but pick up and read... testimonials of everyone who works there, every year. Proof that, yeah, it really is that way.

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yeah i have learned about zippos as well. They have awesome website. ;0

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